MANAGE AT SCALE
Advanced Order Management for High-Volume Sellers
At scale, every customer interaction can add up to additional costs for your business. 29 Next helps reduce order management handling time and increase service accuracy, while evaluating staff performance across all support and sales channels.
CRM Automations
29 Next presents a unified view of the customer, orders, fulfillment and payments, and marketing performance:
Segment and disposition customer support outcomes using macros for common scenarios
Automate event-based notifications, including syncing shipment carrier tracking data to external platforms like PayPal
Sync and handle payment disputes to improve customer satisfaction, reduce fraud risk, and recover lost revenue
Apply tags manually or over the API to segment customers, orders, or support interactions for use in reporting and marketing automation flows
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CRM Automations
29 Next presents a unified view of the customer, orders, fulfillment and payments, and marketing performance.
Segment and disposition customer support outcomes using macros for common scenarios
Automate event-based notifications, including syncing shipment carrier tracking data to external platforms like PayPal
Sync and handle payment disputes to improve customer satisfaction, reduce fraud risk, and recover lost revenue
Apply tags manually or over the API to segment customers, orders, or support interactions for use in reporting and marketing automation flows
"We run multiple ecommerce brands as an agency - which can be a lot to juggle. 29 Next made it easy to unify and scale up our back office without having to hire more staff or increase expenses. We can take on more projects, grow faster, and increase margins."
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- Ameer Gheysari
(AlphaSole)
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