• Gorgias is a customer service platform that streamlines efficiency and automates customer support for DTC brands
• 29 Next users can seamlessly connect their 29 Next stores with their Gorgias account by installing the Gorgias app
• Combine Gorgias and 29 Next to find new sales opportunities and create lasting relationships with customers

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As a growing DTC brand, providing exceptional and timely customer service is crucial to your success. However, scaling your business brings its own set of challenges, such as managing a growing volume of customer inquiries, complaints, and post-sale interactions.

Gorgias, a leading CRM and Customer Service platform, is trusted by thousands of DTC brands to streamline efficiency and automate customer support, enhancing customer experience across all sales and marketing channels. With the Gorgias app, 29 Next sellers can seamlessly connect their 29 Next store with their Gorgias account! 

In this blog, we’ll touch on the benefits of using Gorgias, as well as share best practices for using Gorgias in conjunction with 29 Next for comprehensive customer service and support. If you're a 29 Next user looking to improve your customer service and grow your business, or a Gorgias user looking to upgrade ecommerce platforms to 29 Next, read on to learn how this integration can advance your brand value. 

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What is Gorgias?

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Have you met Gorgias? Taking the DTC customer service world by storm, Gorgias is a CS platform specifically built to meet the needs of omnichannel ecommerce businesses. It consolidates customer interactions from various channels – including email, SMS, live chat, social media, and more – into a single, unified feed, streamlining customer service communications and eliminating the need to piecemeal a CS strategy across various channels. 

Gorgias integrates directly into ecommerce platforms like 29 Next, synching customer and order data to empower CS agents in offering personalized support that resonates with customers. Through automations, ticket management, and a whole suite of CS tools, Gorgias simultaneously simplifies and improves brand-customer communication and relationship building. 

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Integrating Gorgias with 29 Next: A Step-by-Step Guide

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Connecting your 29 Next store and your Gorgias account is easy. To integrate Gorgias with 29 Next via our app store , follow these simple steps:

1. From your 29 Next dashboard, navigate to the Apps portal on the left-hand menu
2. Find the Gorgias app and click "Install"
3. Once installed, click the Actions dropdown and select "Settings"
4. This will open a new tab where you can connect your Gorgias account by following the on-screen instructions

Once the setup is finished, your customer and order data will begin synching and you’ll be ready to start providing exemplary customer service. 

If you are a Gorgias user with multiple 29 Next stores, you can connect each of your stores to a single Gorgias account without issue. Just install the Gorgias app on each of your stores and input the same Gorgias account information. 

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Leveraging Gorgias x 29 Next to Transform Customer Interactions into Sales Opportunities

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Customer communication involves much more than simply attending to questions or issues they have with your brand or products; savvy CS agents use these conversations as sales opportunities. Together with 29 Next, CS agents using Gorgias have a greater ability to lock in loyal customers. 

Use 29 Next to craft customer-specific offers and promotions that convert inquisitive customers into recurring buyers. This includes creating discounts or coupons on the fly and sharing them with the customer, or applying them to an order in the back end. Having access to 29 Next customer and order records within Gorgias means your team can personalize all interactions, no matter which channel they come from. 

These interactions might also reveal some insights about your target customers and their customer journey. Through analysis of these customer conversations on Gorgias, you can update your sales and marketing efforts with greater accuracy. This pairs well with 29 Next’s custom funnel builder, as you can recreate a successful customer journey for future customers.

You can also take advantage of the perpetual live cart feature to edit or add items to customers' carts in real-time while engaging with them via Live Chat. This not only provides a personalized shopping experience but also increases the likelihood of successful upselling and cross-selling.

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By combining the power of Gorgias and 29 Next, your DTC brand can revolutionize its customer service experience and create lasting relationships with your customers — ultimately driving sustainable growth and success.

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